FAQs

 

  1. "When will my order be shipped?"
    Orders are packaged and shipped Monday -
    Friday only. Most orders are shipped within 5-7 business days, however, during periods of high demand please allow up to 7-10 business
    days for your package to be processed and
    Orders placed on weekends and
    holidays, do not begin processing time until the
    next business day.

  2. "I received an email saying my
    order is on the way, but the tracking
    number says my order is still in
    Ruston. Can you please help me with
    this?"
    As we print order invoices, we also print
    shipping labels. When customers orders are
    printed, a tracking number will be emailed
    immediately. The tracking will not update until
    USPS has your package and has processed the
    package in their system.
  3. "My order says delivered, but I
    haven't received anything. Please
    advise."
    Once packages have left our HQ and in the
    hands of USPS we have no control of the
    package. In most cases, USPS has marked the
    package delivered before it has actually been
    delivered and customers receive their package
    later in the day or the next day. Please allow
    up to 1-2 business days to be sure your
    package is not trying to be redelivered by
    USPS. MAC54 is not responsible for lost,
    stolen, incorrect address, or misplaced
    packages.
  4. "I paid for rush shipping, but my
    order has not been shipped?"
    We do not offer rush shipping, we offer rush
    processing. Rush processing does not affect the
    shipping time. Rush processing allows
    customers orders to be printed first. Rush
    processing may affect your processing time
    only.
  5. "I received a different item than the
    item I ordered. How can this be
    corrected?"
    If customers are shipped a different item, the
    incorrect item must be returned to our HQ and
    we will send the correct item. Please be
    prepared to send a picture of the items you
    received for our records.

  6. "I just received my order and I
    would like to exchange the size. How
    do I do this?"
    Our exchange policy lasts 7 business days
    after the delivery date (excluding Saturdays,
    Sundays, Holidays). Returns/Exchanges are not
    processed until we receive the items back at
    our HQ and the items are in good condition.
    For a return/exchange email our customer
    service department.